General

This website (the “Site”) is owned and operated by Crotty Services d/b/a “Crotty Services” (“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Crotty Services. Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Eligibility

You must be at least 18 years old to request services or submit information through the Site. If you request services for a business, property, or vehicle that you do not own, you represent that you have authority to request services and accept these Terms on the owner’s behalf.

Locksmith Services and Service Requests

Crotty Services provides locksmith and related services (“Services”), which may include residential, commercial, and automotive locksmith work, lockouts, rekeying, lock changes, hardware installation, key cutting, and key or fob programming.

Submitting a form, calling, texting, or messaging us is a request for Services. It is not a guarantee of availability, ETA, or completion. We may accept, decline, reschedule, or stop a job at any time due to safety, legal compliance, technician availability, inability to verify authorization, or if the job conditions differ from what you described.

Authorization and Proof of Right to Access

You agree to provide reasonable proof that you are authorized to request Services for the property, vehicle, safe, or access-controlled space. Examples include:

● Government-issued photo ID
● Proof of ownership, lease, occupancy, or written permission for the address
● Vehicle registration, title, insurance, or other documentation
● Written authorization from the owner, property manager, or employer

If you cannot provide proof of authorization, we may refuse service. You agree you will not request Services for unlawful entry, unlawful access, or any illegal activity. We may contact law enforcement or cooperate with legal requests when required.

Scheduling, Arrival Times, and Site Conditions

Any stated arrival time or arrival window is an estimate. Delays can occur due to traffic, weather, prior service calls, emergency calls, or other factors outside our control.

You are responsible for providing accurate job details, correct location information, and a safe working environment. We may pause or stop work if conditions are unsafe, if a situation escalates, if a third party interferes, or if access to the work area is not available.

Service Limitations and Risk Acknowledgment

Locksmith work involves mechanical and electronic systems that may be worn, damaged, corroded, modified, or previously repaired. You understand and agree that:

● Some services may require non-destructive or destructive methods based on the situation
● Some locks, ignitions, or security systems may require replacement parts or additional labor to complete the job
● Key cutting and programming depend on manufacturer systems, vehicle condition, compatibility, and prior modifications
● Pre-existing issues, aftermarket parts, and electrical problems may impact results

We will use reasonable care and commercially reasonable methods. You agree that outcomes can vary based on the condition and design of the hardware or system involved.

Estimates and Pricing

Any estimate, quote, or range is a good-faith estimate based on the information you provide. Final pricing may change after inspection and based on actual conditions, parts required, labor required, and system complexity.

If additional work is required beyond what was originally described, we will communicate that to you and seek your approval before proceeding when practical.

Payments and Invoices

We take payment in person and through invoices. Unless agreed otherwise in writing, payment is due upon completion of Services or by the due date stated on the invoice.

You authorize us and our payment processors to charge the approved payment method for Services rendered, including any approved adjustments for additional labor or parts.

Nonpayment and Collections

If you fail to pay an invoice when due, we may suspend future Services until the balance is paid. Where permitted by law, you agree to pay reasonable costs of collection, including reasonable attorneys’ fees and court costs.

Cancellations and No-Shows

If you need to cancel or reschedule, contact us as soon as possible at (717) 543-4190 or info@crottyservices.com. Fees may apply for late cancellations or no-shows if disclosed to you before dispatch or before service is scheduled or confirmed.

Refunds

Refund eligibility depends on the specific Service provided and the circumstances of the job. Completed labor is generally non-refundable. Parts, special-order items, and custom-cut or programmed keys may be non-refundable except where required by law or where a supplier accepts a return.

Intellectual Property Rights

Our Limited License to You

This Site and all the materials available on the Site are the property of us and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal noncommercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.

More specifically, unless explicitly authorized in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us

By posting or submitting any material to us via the Site, internet groups, social media venues, or to any of our staff via email, text, or otherwise, you represent that you are the owner of the material or have permission to submit it, and that you are at least 18 years old.

When you submit, email, text, deliver, or post any material, you grant us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, copy, modify, transmit, create derivative works from, distribute, and publicly perform or display such material, in whole or in part, in any manner or medium, now known or hereafter developed, for business purposes, including marketing and testimonials.

Limitations on Linking and Framing

You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us or by the Site. However, you may not, without our prior written permission, frame or inline link any of the content of the Site, or incorporate into another website or other service any of our material, content, or intellectual property.

Third-Party Services and Links

Throughout the Site, we may provide links and pointers to internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites, or the information, products, or services offered on or through the sites. We do not operate or control third-party sites and are not responsible for their content or policies.

Prohibited Uses

It is a condition of your use of the Site that you do not:

● Restrict or inhibit any other user from using and enjoying the Site
● Impersonate any person or entity, or misrepresent your affiliation
● Interfere with or disrupt servers or networks used to provide the Site
● Attempt unauthorized access to the Site, accounts, systems, or networks
● Use the Site to transmit malware, harmful code, spam, or unlawful content
● Use the Site to submit false service requests or false authorization

Disclaimers

THE INFORMATION, PRODUCTS, AND SERVICES OFFERED ON OR THROUGH THE SITE AND BY CROTTY SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WE DO NOT WARRANT THAT THE SITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE RESULTS OF ANY SERVICES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE, BECAUSE OUTCOMES DEPEND ON HARDWARE CONDITION, MANUFACTURER SYSTEMS, COMPATIBILITY, AND SITE CONDITIONS.

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR PARENT OR SUBSIDIARY COMPANIES OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR SERVICES, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SITE OR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE THAT GAVE RISE TO THE CLAIM.

Indemnification

You agree at all times to defend, indemnify, and hold harmless Crotty Services and its affiliates, successors, transferees, assignees, and licensees, and their respective officers, directors, shareholders, employees, and agents from and against any and all claims, causes of action, damages, liabilities, costs, and expenses, including legal fees and expenses, arising out of or related to your breach of any obligation, warranty, representation, or covenant set forth herein, including any misrepresentation of authorization to access property or vehicles.

Communications Consent (Email, Phone, SMS)

By providing your contact information to us, you consent to receive communications from us about your request, scheduling, ETA updates, estimates, invoices, receipts, and customer support, including by phone call, email, and text message.

You can opt out of SMS at any time by replying STOP. You can request help by replying HELP. Additional details are included in the A2P Messaging Compliance Addendum below.

Termination

We may cancel or terminate your right to use the Site or refuse Services at any time if you violate these Terms, if we cannot verify authorization, if safety requires it, or if legal compliance requires it. The restrictions, disclaimers, limitations of liability, and indemnification obligations set forth in these Terms will survive termination.

DMCA

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the internet infringes their rights under U.S. copyright law. If you believe in good faith that materials hosted by Crotty Services infringe your copyright, you or your agent may send a notice requesting that the material be removed or access to it be blocked. Counter-notices must meet the then-current statutory requirements imposed by the DMCA.

DMCA notices and counter-notices should be sent to: info@crottyservices.com

Governing Law and Venue

These Terms of Use shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Any dispute arising under or related to these Terms or Services shall be brought in the state or federal courts located in Pennsylvania, and you consent to jurisdiction and venue in those courts.

Other

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

This Agreement shall be binding upon and inure to the benefit of Crotty Services and our respective assigns, successors, heirs, and legal representatives. We may assign these Terms as part of a business transfer.

Notices and Contact Information

Crotty Services d/b/a Crotty Services
20 Kelly Dr
Lewistown, PA 17044
Email: info@crottyservices.com
Phone: (717) 543-4190

A2P Messaging Compliance Addendum

Program Description

Crotty Services d/b/a Crotty Services may offer a text messaging program (the “Message Program”) to send transactional messages related to Services and, if you opt in where required, marketing messages.

Types of Messages

Transactional messages may include appointment confirmations, ETA updates, service coordination, estimates, invoices, receipts, and customer support.

Marketing messages may include promotions, reminders, and announcements, only when permitted by law and when required consent has been obtained.

Consent

You consent to receive transactional messages when you provide your phone number in connection with a service request.

If marketing messages are offered, you will only receive them when you opt in through a method we present at the time, such as a checkbox, keyword, written consent, or verbal consent where permitted. Consent to receive marketing messages is not a condition of purchase.

Message Frequency

Message frequency varies based on your interactions and service requests.

Costs

Message and data rates may apply.

Opt-Out

Reply STOP to opt out of SMS at any time. You may receive a final confirmation message.

Help

Reply HELP for help, or contact us at (717) 543-4190 or info@crottyservices.com.

Carriers and Delivery

Carriers are not liable for delayed or undelivered messages. Delivery depends on carrier and device factors.

Privacy

We do not sell your phone number. We may share your number with service providers that help us deliver messages and operate our business, under contract, and only as needed. See our Privacy Policy for details.